Billing frequently asked questions

Is my payment information safe?

Yes. RoleGrowth does not store your card details.

Payments are processed by Razorpay for India and Lemon Squeezy internationally.

Both are PCI-DSS Level 1 compliant, the highest level of payment security.

Can I get a tax invoice?

Invoices are shared for every successful payment. Final amount and applicable taxes are shown at checkout.

Why was my payment declined?

Common reasons: insufficient balance, card not enabled for online transactions,

UPI daily limit reached, or bank blocked the transaction.

Try a different payment method or call your bank.

My payment went through but I am still on the Free plan.

Wait 5 minutes and refresh the page. This resolves in almost all cases.

If still on Free after 10 minutes, email support@rolegrowth.com with your payment reference number.

We fix this within 2 hours.

Is there a student discount?

Not currently. If you are a student, the Free plan covers basic needs.

Email support@rolegrowth.com with your college ID for a possible courtesy upgrade.

Can I share my account?

No. RoleGrowth accounts are individual. Sharing violates our Terms of Service.

Each job seeker needs their own account for personalised AI features to work correctly.